Privacy Policy

Norfolk Alarms Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

We are registered with the Information Commissioner’s Office (ICO).
ICO Registration Number: ZB417765

If you have any questions, you can contact us at:

Norfolk Alarms Ltd
63 North Park, Fakenham, Norfolk, NR21 9RG

Email: [email protected]

Phone: 01328 800591

What information we collect

Information you provide directly

  • Name and contact details
  • Property address where work is carried out
  • Details about your alarm or CCTV system
  • Information submitted through our website contact form
  • Emails you send to us
  • Payment information (we do not store card details)
  • Information collected automatically
  • Basic website analytics (Google Analytics)
  • Cookie data (see Cookie section)
  • Information collected during installation or maintenance
  • System configuration details
  • Service history
  • Notes required for safety, warranty, or compliance

We do not monitor, store, or access CCTV footage.
All recordings remain on your own equipment.

How we use your information

We use your information to:

  • Provide quotes and respond to enquiries
  • Install, maintain, and service alarm and CCTV systems
  • Manage appointments and customer accounts
  • Issue invoices and process payments
  • Provide aftercare, warranties, and safety information
  • Improve our website and services
  • Meet legal and insurance obligations

Our lawful bases include contract, legitimate interest, and legal obligation.

Sharing your information

We only share your information when necessary, for example with:

  • Our engineers and subcontractors
  • Payment processors
  • Our website hosting provider
  • Email services
  • Legal or regulatory bodies if required

We never sell your data.

CCTV and Alarm Systems

CCTV Systems

  • We install CCTV systems but do not store, view, or monitor your footage.
  • All recordings remain on your own equipment.
  • You are responsible for managing your own CCTV footage and complying with UK GDPR if cameras capture public areas.

Alarm Systems

  • We install and maintain alarm systems.
  • We do not operate a monitoring centre.
  • Any data stored on your alarm panel remains on your device.

How long we keep your information

  • Customer records: up to 7 years (for tax and legal purposes)
  • Quotes and enquiries: up to 12 months
  • Service records: for the lifetime of the system or contract
  • Website analytics: as per Google’s retention settings

Cookies and website analytics

Our website uses cookies to help us understand how visitors use the site.
We use:

  • Google Analytics (anonymous usage statistics)
  • Google Ads
  • Essential cookies required for the website to function

You can manage or disable cookies through your browser settings.

Your rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Request a copy of your data
  • Withdraw consent (where consent is used)

To exercise any of these rights, email [email protected]

Data Protection Complaints (Data Protection (Use and Access) Act 2025)

If you have any concerns about how we have handled your personal data, you can raise a complaint using the contact details provided in this policy. We will acknowledge your complaint within 30 days, investigate the matter promptly, keep you informed of progress, and provide a clear outcome once our investigation is complete.
If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. Further information is available at: www.ico.org.uk.

How we protect your information

We use appropriate technical and organisational measures to keep your data secure, including:

  • Encrypted email
  • Secure website hosting
  • Restricted access to customer records

Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.